PRIVACY & COOKIES
Cookie Policy
How East Ink Gallery uses cookies and similar technologies.
Last updated: 11 October 2026
This Cookie Policy explains how East Ink Gallery uses cookies and similar technologies on eastinkgallery.com.
What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They help websites function properly, remember choices you make and, where enabled, help website owners understand how visitors use their site.
How We Use Cookies
East Ink Gallery currently uses cookies that are necessary for the website to function securely and for core shopping features to work. These include cookies used for customer accounts, shopping baskets, checkout, security and basic website preferences.
We do not currently use analytics, advertising or social-media tracking cookies for marketing purposes. If this changes, we will update this Cookie Policy and provide an appropriate consent mechanism before non-essential cookies are set.
Strictly Necessary Cookies
These cookies are necessary for the operation, security and core functionality of our website. They cannot normally be disabled through our website because without them, key services such as login, basket and checkout may not work correctly.
| Cookie | Purpose | Duration |
|---|---|---|
wordpress_logged_in_* |
Recognises logged-in users and enables access to customer-account features. | Session or up to 14 days, depending on login settings. |
wordpress_sec_* |
Helps protect logged-in sessions and supports website security. | Session or up to 14 days, depending on login settings. |
wordpress_test_cookie |
Checks whether your browser accepts cookies. | Session |
woocommerce_cart_hash |
Helps WooCommerce detect changes to your shopping basket. | Session |
woocommerce_items_in_cart |
Stores information indicating that items have been added to your shopping basket. | Session |
wp_woocommerce_session_* |
Stores a unique identifier so that your basket and checkout information can be retrieved during your visit. | Up to 2 days |
comment_author_* |
Remembers comment-form details if you choose to leave a comment. | Up to 1 year |
Third-Party Services
Some services used to process orders or provide website functionality may use their own necessary technologies. For example, a payment provider selected at checkout may use cookies or similar tools to process payment securely and prevent fraud. These providers process information in accordance with their own privacy and cookie notices.
We may also include links to third-party websites or services. We are not responsible for the privacy practices or cookie use of external websites. Please review their policies before providing personal information.
Managing Cookies
You can control or delete cookies through your browser settings. Most browsers allow you to block or remove cookies, although doing so may affect the functionality of this website, including login, basket and checkout features.
Where we introduce non-essential cookies in the future, such as analytics, advertising or social-media cookies, we will provide a way for you to accept, reject or manage those cookies before they are set.
Changes to This Cookie Policy
We may update this Cookie Policy where our website, services or use of cookies changes. The latest version will always be available on this page, together with the date it was last updated.
Contact Us
If you have questions about our use of cookies, please contact:
East Ink Gallery
Email: contact@eastinkgallery.com
Information We Collect
When you browse, contact or purchase from East Ink Gallery, we may collect the following categories of personal information:
- Order and contact information: your name, email address, telephone number, billing address, delivery address and order details.
- Account information: your username, password and account preferences if you create a customer account.
- Payment information: limited payment and transaction information, such as payment status, transaction reference and payment method. Card-payment details are processed directly by the payment provider available at checkout; we do not store your full card details.
- Customer-service communications: information you provide when you contact us by email, contact form, social media or another support channel.
- Technical and usage information: your IP address, browser type, device information, pages viewed, referring URL and other information generated when you use our website.
- Delivery and returns information: delivery preferences, tracking details, customs-related information where required, and information connected with a return, refund or complaint.
How We Use Your Information
We use your personal information to:
- process, fulfil and deliver your order;
- take payment, prevent fraud and maintain transaction records;
- provide customer support and respond to enquiries, returns and complaints;
- create and manage your customer account, where you choose to register one;
- communicate with you about your order, delivery, account or a service issue;
- operate, secure, maintain and improve our website and services;
- comply with legal, tax, accounting, customs and regulatory obligations; and
- send marketing communications only where you have separately opted in, or where otherwise permitted by applicable law. You may unsubscribe from marketing emails at any time.
Our legal bases for processing personal information may include the performance of a contract with you, compliance with a legal obligation, our legitimate interests in operating and protecting our business, and your consent where consent is required.
Payments, Delivery & Service Providers
We share only the information necessary to provide our services. Depending on how you use the website and the services selected at checkout, this may include:
- Payment-service providers that process your payment securely and confirm whether a payment has been authorised or completed;
- delivery, logistics and customs providers that deliver your order, provide tracking, manage customs clearance or process a return;
- website hosting, security, maintenance and technology providers that help us operate and protect the website, customer accounts and order systems;
- professional advisers and authorities, where reasonably necessary for legal, tax, accounting, insurance, fraud-prevention or regulatory purposes.
We require service providers to handle personal information appropriately and only for the purposes for which it has been shared. We do not sell your personal information.
International Transfers
East Ink Gallery serves customers internationally. Your personal information may be processed in countries outside the United Kingdom, the European Economic Area or your country of residence, including where this is necessary to process payment, arrange delivery, provide technical services or respond to a customer-service request.
Where a transfer of personal information requires safeguards under applicable data-protection law, we will take appropriate steps to ensure that the transfer is protected in accordance with those requirements.
How Long We Retain Your Information
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to fulfil orders, provide customer support, resolve disputes, maintain business records and comply with legal, tax, accounting or regulatory obligations.
Order, payment and invoice records may be retained for the period required by applicable accounting and tax law. Account information is retained while your account remains active, unless we need to keep certain information for legal, security or fraud-prevention reasons. We may retain anonymised or aggregated information that no longer identifies you.
How We Protect Your Information
We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. However, no online system or method of transmission can be guaranteed to be completely secure.
You are responsible for keeping your account password confidential and for notifying us promptly if you believe that your account has been accessed without authorisation.
Your Privacy Rights
Depending on where you live and the applicable law, you may have rights to request access to, correction of, deletion of, restriction of or objection to the processing of your personal information. You may also have the right to request a copy of certain personal information in a portable format and to withdraw consent where processing is based on consent.
To make a privacy request, please contact us at [PRIVACY EMAIL]. We may need to verify your identity before responding to a request. We will respond in accordance with applicable data-protection law.
If you are in the United Kingdom and believe that we have not handled your personal information appropriately, you may have the right to complain to the Information Commissioner’s Office at ico.org.uk. If you are located in the European Economic Area or elsewhere, you may also contact your local data-protection authority.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, legal obligations or data-processing practices. The latest version will always be published on this page, together with the date it was last updated.
Contact Us
For questions about this Privacy Policy or how we handle personal information, please contact:
East Ink Gallery
Email: contact@eastinkgallery.com