Returns & Cancellations – eastinkgallery.com

RETURNS & CANCELLATIONS

Clear Support When Plans Change

We want the process of purchasing an artwork to be clear from the beginning. This page explains how cancellations, returns, refunds and delivery issues are handled. Your statutory consumer rights are not affected by this policy.

RETURNS & CANCELLATIONS

Policy Summary

Change of Mind

Eligible online purchases may be cancelled or returned within the period required by applicable consumer law.

Contact Us First

Please contact us before returning an artwork so that we can provide the appropriate return instructions.

Refund After Return

Eligible refunds are processed after the returned artwork has been received and its condition reviewed, subject to applicable consumer law..

Delivery Problems

If an artwork arrives damaged, incorrect or with a delivery-related issue, contact us promptly and keep the packaging for review.

CHANGE OF MIND

If You Decide the Artwork Is Not Right for You

For eligible purchases made online, you may have a legal right to cancel your purchase within a specified period after receiving the artwork. The applicable period and conditions depend on your location and the consumer laws governing your purchase. Where a statutory right of cancellation applies, you do not need to provide a reason for exercising that right.

RETURNS & CANCELLATIONS

A Clear Return Process

We want the process of purchasing an artwork to be clear from the beginning. This page explains how cancellations, returns, refunds and delivery issues are handled. Your statutory consumer rights are not affected by this policy.

Contact Us

Send us your order number, name and the artwork you wish to return through our Contact page.

Receive Return Instructions

We will provide the relevant return instructions and return address for your order.

Pack the Artwork Carefully

Wherever reasonably possible, use the original protective materials and packaging supplied with the artwork.

Arrange the Return

Follow the return instructions provided and retain proof of shipment until the return has been completed.

REFUNDS

Protect the Artwork on Its Journey Back

Artworks should be returned with reasonable care and, wherever possible, using the original protective packaging. Please retain any documentation and accessories supplied with the artwork. The artwork should not be altered, mounted, reframed, marked or otherwise modified before return.

RETURNS & REFUNDS

How Refunds Are Processed

Once a returned artwork has been received, we will review the return and process any refund due in accordance with the applicable return terms and consumer law.

Refunds will normally be made to the original payment method used for the purchase.

Depending on your bank or payment provider, additional processing time may be required before the refunded amount appears in your account.

DAMAGED OR INCORRECT DELIVERY

If Something Is Not Right

A damaged, faulty or incorrect artwork is handled separately from a standard change-of-mind return.

Keep the Packaging

Please retain the outer and inner packaging while the issue is reviewed.

Take Clear Photographs

Photograph the artwork, the relevant damage, internal protection and external packaging.

Contact Us Promptly

Send your order number and photographs through our Contact page so that we can review the situation and advise on the next step.

BEFORE DISPATCH

Need to Cancel an Order?

If you wish to cancel an order before the artwork has been dispatched, please contact us as soon as possible and provide your order number. If cancellation is available at that stage, we will confirm the next steps and any refund due.

NEED ASSISTANCE?

Have a Question About a Return?

Contact us with your order details and we’ll help you understand the next step.